FAQ

Frequently Asked Questions

Which size should I choose?

The 3.8 m (12.5 ft) kit fits screens from 55″ to 65″. The 5 m (16.5 ft) kit fits screens from 65″ to 85″. Measure around the back edge of your screen before ordering — when in doubt, size up.

How does the screen sync actually work?

A small color sensor mounts to the edge of your screen and reads the colors being displayed. The control box instantly matches the LED strip to what's on screen — no HDMI passthrough box, no lag, and it works with every source: consoles, PCs, streaming apps, and live TV.

Is it hard to install?

No tools needed. Peel the adhesive backing, stick the strip around the back of your screen, clip on the sensor, and plug in. Most customers are done in about 10 minutes.

Will it work with my setup?

Lumina V2 works with any TV or monitor that has a flat back surface and a power outlet nearby. Control it from the free smartphone app (iOS and Android), by voice through your smart speaker, or with the included controller.

When will my order arrive?

Orders are processed within 1–3 business days. Typical delivery is 5–14 business days in Europe and 7–21 business days for the rest of the world. You'll receive a tracking number by email as soon as your order ships.

What if it's not for me?

We offer a 30-day return policy — if you're not happy, contact us within 30 days of receiving your order and we'll walk you through the return. Full details in our refund policy.

Still have questions?

Email us any time at contact@dusktop.com — we answer within one business day.